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Privacy Policy
Effective Date: 6 December 2025

LUUME Advisory Pty Ltd (“Luume Advisory”, “we”, “us”, “our”) operates the website https://www.luumeadvisory.com.au and provides advisory, consulting and related services.

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This Privacy Policy explains how Luume Advisory collects, holds, uses, discloses, protects and otherwise handles your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This Policy is not a contract and does not create legal rights beyond those required by law.

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1. What is personal information?

Personal information is information or an opinion about an identified individual, or an individual who is reasonably identifiable, whether true or not and whether recorded in any form. Sensitive information (a subset of personal information) includes information about health, racial or ethnic origin, religious beliefs, criminal record and certain other categories defined in the Privacy Act.

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2. Why we collect personal information

We only collect personal information that is reasonably necessary for our functions and activities, including:

  • Providing professional advisory and consulting services

  • Communicating with clients, prospective clients and service providers

  • Managing enquiries, bookings and appointments

  • Processing payments and issuing invoices

  • Meeting legal, regulatory and professional obligations

  • Conducting client satisfaction surveys and improving our services

  • Direct marketing (only where you have consented or would reasonably expect it)

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If we cannot collect relevant personal information, we may not be able to provide our services to you.

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3. What personal information we collect

Depending on the nature of our interaction with you, we may collect:

  • Name, job title and organisation

  • Contact details (email address, phone number, postal address)

  • Billing and payment information (processed securely via third-party providers)

  • Information you provide in enquiries, forms or correspondence

  • Professional background or qualifications (where relevant to the services)

  • Any other information you voluntarily provide to us

 

We do not routinely collect sensitive information. If we ever need to collect sensitive information, we will only do so with your explicit consent or where required or authorised by law.

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4. How we collect personal information

We collect personal information by lawful and fair means. Wherever possible we collect it directly from you when you:

  • Complete a contact or enquiry form on our website

  • Email or phone us

  • Engage us to provide services

  • Subscribe to updates (if offered)

  • Meet with us in person or virtually

 

We may also collect information from third parties (e.g., your employer or a referrer) where it is unreasonable or impracticable to collect it directly from you.

 

Website visitors When you visit https://www.luumeadvisory.com.au we do not use cookies, analytics tools or any advertising/tracking technologies. The only data automatically logged is basic, non-personal server information (e.g., anonymised IP address, date/time of visit) for essential security and performance purposes.

 

5. How we use your personal information

We use personal information to:

  • Deliver and administer our services

  • Respond to enquiries

  • Process payments

  • Send service-related communications

  • Comply with legal and professional obligations

  • With your consent or where permitted, send occasional marketing material

 

6. Disclosure of personal information

We do not sell or rent personal information.

We may disclose personal information to trusted third parties who assist us, such as:

  • Cloud storage and IT service providers

  • Payment processors

  • Professional advisers (accountants, lawyers, insurers)

  • Regulators or government authorities when required by law

 

Some of these recipients may be located overseas (primarily the United States and Singapore). We take reasonable steps to ensure they comply with Australian privacy standards.

 

7. Security and storage

We protect your personal information through appropriate technical and organisational measures including encryption, access controls, secure cloud storage and staff training. We retain personal information only as long as necessary for the purposes above or as required by law, after which it is securely deleted or de-identified.

 

No data transmission over the internet can be guaranteed 100% secure, but we take all reasonable steps to keep your information safe.

 

8. Direct marketing and opting out

We only send marketing communications where you have consented or would reasonably expect them. You may opt out at any time free of charge by clicking “unsubscribe” or contacting us. We will action your request promptly.

 

9. Access and correction

You may request access to or correction of your personal information at any time. Contact our Privacy Officer (details below). We will verify your identity and generally respond within 30 days. Access or correction may be refused only in limited circumstances permitted by law.

 

10. Complaints

If you believe we have mishandled your personal information, please contact our Privacy Officer in writing. We will investigate and respond promptly (usually within 14 days). If you remain dissatisfied, you may complain to the Office of the Australian Information Commissioner (www.oaic.gov.au).

 

11. Contact our Privacy Officer

Privacy Officer Luume Advisory Pty Ltd Email: hello@luumeadvisory.com.au 

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12. Changes to this Privacy Policy

We may update this Policy from time to time. The latest version will always be posted on our website with the updated “Last Updated” date. Your continued engagement with us after any changes indicates acceptance of the updated Policy.

 

Thank you for trusting LUUME Advisory with your information.

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